I’ve always enjoyed playing games whether it’s cards, board games, or sports. There is something about the competitive environment that makes things fun, well, usually.
Business is really a game – a game of people, psychology, deals, and money. How we all play it, especially as owners, is the key to our success.
I did some work for a retail company that had an issue with employees showing up late to work. I’m not talking about 5 or 10 min late. I’m talking about 30 min late or sometimes even an hour. This was a company that had a business model that relied heavily on customer service. The owner had tried everything, but nothing worked.
I took some of his ideas and modified them for the retail industry. We had a company meeting, and I had all the employees decide the reward and punishment for being on-time or late. It was a huge success, and over the course of a few months the tardiness subsided down to almost nothing.
Over the years I’ve learned that employees want to be heard. They want to have a say where it’s relevant to help make a company successful. Sometimes, thinking about the problem like a game helps you to come up with more creative solutions.
What are things in your company that employees can get involved with?